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Cancellation policy for a contract for the supply of digital content not supplied on a physical medium
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform us ([Insert: name/company, address, telephone number and email address. You can also use the shortcode and save the address in the settings.]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
– To [Insert: Name/Company, Address, Email address and, if available, fax number]:
– I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notifications on paper)
– Datum
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(*) Delete as appropriate.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of digital content that is not pre-produced and for which the consumer's individual selection or specification is decisive for its production, or which is clearly tailored to the consumer's personal needs.
The right of withdrawal expires prematurely if we have only begun performance of the contract after you have a) given your express consent and simultaneously confirmed your awareness that you will lose your right of withdrawal upon commencement of our performance of the contract, and b) provided you with the content of your declaration on a durable medium within a reasonable period after conclusion of the contract, but at the latest upon delivery of the goods or before performance of the service begins. Please note that we may make the conclusion of the contract contingent upon the aforementioned consent and confirmation. The right of withdrawal expires prematurely if we have only begun performance of the contract after you have given your express consent and simultaneously confirmed your awareness that you will lose your right of withdrawal upon commencement of our performance of the contract. Please note that we may make the conclusion of the contract contingent upon the aforementioned consent and confirmation.